This error can appear when the VMware Authorization service is stopped or when the service does not have administrator rights

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To fix this problem, you just start the service and make sure that it does have administrator rights.

To start the VMware Authorization service

• Press Windows Key + X and type services.msc and click OK.
• Scroll down the list and find that the VMware Authorization service.
• Click Start the service, unless the service is already is showing a status of Started.